Frequently Asked Questions
How long does shipping usually take?
Standard orders are processed and shipped within 3-7 business days. Faster shipping options are available for an additional fee and can be added to your order upon checkout.
For Alaska & Hawaii, please allow 10-12 business days for standard shipping and processing.
***Due to current severe winter weather conditions including heavy snowfall, icy roads, and dangerously low temperatures, delivery times across the country have been impacted. The safety of our delivery service and warehouse workers is our top priority, and these extreme weather conditions have created challenges that are affecting our normal delivery schedule. Our team is actively monitoring the situation and working closely with our shipping partners to navigate the challenges posed by the winter weather. Please be assured that we are doing everything in our power to expedite the delivery of your order. Thank you in advance for your patience and understanding!***
Do you ship outside of the US?
No, unfortunately we are only able to sell and ship our products in the United States at this time.
We are hoping to have our products available in Canada and Mexico in 2024. If you would like to be notified when our products are available in either Canada or Mexico, please email email@example.com to be added to this list.
What is your return policy?
We offer a 90-day, hassle-free, money-back guarantee if you are unhappy with your purchase for any reason. Simply contact our support team for complete details (*some restrictions apply).
*All purchases during sales or using promo codes are final.
*All subscription order sales are final.
*Cost of shipping and cost of return shipping are not included in the refund.
*See the full description of our return policy for complete details.
What if my order arrives damaged?
If you receive a bottle that has been open or damaged please contact our support team.
How can I update, change or cancel my monthly subscription?
To cancel, change or update your monthly product subscription you can contact us with your detailed request here.
Alternatively, you can manage your subscription online here through your online portal. If you do not have an account, you can sign up for an account with the email address you use for your monthly subscription.
Please allow 1 business day after you contact us or update your subscription account online for requested changes or cancellations to go into effect. Also note that once your order has processed we are unable to update or cancel your order. See our Subscription Policy on our Terms & Conditions page for complete details.
Where are your products manufactured?
All of our products are proudly manufactured in United States facilities which adhere to strict FDA-regulated cGMP (current Good Manufacturing Practice) guidelines.
Can I use BlueBiology products if I am pregnant or nursing?
If you are pregnant or nursing, you should always speak with a healthcare professional before adding any supplement to your daily regimen.
Does BlueBiology still sell Addzymes?
No, we no longer manufacture or sell Bluebiology's Addzymes due to supply chain issues. We may consider adding this product back to our shop in the future. Please email firstname.lastname@example.org if you are interested in being notified in the event we decide to sell Addzymes in the future.