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    Frequently Asked Questions (FAQ)

    General Questions

    Standard orders are processed and shipped within 3-7 business days. Faster shipping options are available for an additional fee and can be added to your order upon checkout.

    *If you receive a bottle that has been open or damaged please contact our support team.

    **Due to Covid-19, parcel services nationwide are experiencing delays. We want you to know BlueBiology's team is working to ensure your products get to you as soon as possible. Thank you for supporting our small business and thank you for your patience at this time.**

    We offer a 90-day, hassle-free, money-back guarantee if you are unhappy with your purchase for any reason. Simply contact our support team for complete details.

    *All purchases during sales are final.

    *Cost of shipping and cost of return shipping are not included in the refund.

    *See the full description of our return policy for complete details.

    To cancel, change or update your product subscription please contact us here. Please allow 1 business day after you contact us for requested changes or cancellations to go into effect.See our Subscription Policy on our Terms & Conditions page for complete details.

    BlueBiology products can be found on our online store and Amazon. We ONLY sell through our site and Amazon. We do not recommend purchasing from other sellers or sites, such as eBay. These are not authorized vendors. We cannot guarantee that the product has been properly stored or that you will receive a nonexpired shipment. There have been reports of products that are not working properly or have caused strange side effects when purchased through other vendors. If you have purchased our products through other vendors, we recommend you return the product to the vendor and purchase from Amazon or directly through our site.
    *Attention: We do not honor the 90-day money back guarantee if the product has been bought from any unauthorized sites, or other vendors on Amazon.

    All of our products are manufactured in facilities which adhere to FDA-regulated cGMP (current Good Manufacturing Practice) guidelines.

    All of our products are manufactured in the United States of America.

    If you are pregnant or nursing, you should always speak with a healthcare professional before taking any supplement.

    No, unfortunately we are only able to sell and ship our products in the United States at this time.

    No, we no longer manufacture or sell Bluebiology's Addzymes due to supply chain issues. We may consider adding this product back to our shop in the future. Please email support@bluebiology.com if you are interested in being notified in the event we decide to sell Addzymes in the future.

    BlueBiology Prebiotic Powder

    Prebiotics are natural fibers which serve as a source of fuel for probiotics. By fueling your healthy gut bacteria, you can exponentially increase the effectiveness of your probiotic supplement. BlueBiology Prebiotic powder is also a great source of both healthy soluble and insoluble fiber for any diet.

    BlueBiology Prebiotic Powder contains:

    ✓ Organic Gum Arabic Fiber

    ✓ Organic Chicory Root Fiber

    ✓ Lentil Powder

    ✓ Alpha Galactosidase

    BlueBiology Prebiotic Powder is free of soy, gluten and dairy, & is 100% organic & vegan.

    You may not be getting enough prebiotic fiber through your diet and not all fibers are equal. The healthy fibers in the BlueBiology Prebiotic Powder are specifically designed to support a healthy balance of bacteria in your microbiome. The fibers in this formula are difficult to find in significant quantities in a regular diet.

    BlueBiology Prebiotic Powder does not require refrigeration, however, it should be stored out of direct sunlight.

    One level scoop (8g) twice daily.

    BlueBiology Prebiotic Powder can be consumed by mixing with water, juice, smoothies or your favorite beverage. This product can also be mixed in and consumed in soft foods such as gelatin, yogurt or pudding.

    This product is safe for children ages 6 and up. You should always consult your child's pediatrician or health care provider before adding supplements into your child's diet.

    BlueBiology: Canine Probiotic

    BlueBiology: Canine Probiotic contains 8 probiotic species including:

    ✓ Bacillus subtilis

    ✓ Lactobacillus acidophilus

    ✓ Lactobacillus casei subsp. casei

    ✓ Lactobacillus fermentum

    ✓ Lactobacillus reuteri

    ✓ Lactobacillus plantarum

    ✓ Bifidobacterium bifidum

    ✓ Bacillus Coagulans.

    Other natural ingredients include:

    sweet potato, pumpkin powder, chickpea powder, sunflower lecithin, vegetable glycerin, purified water, organic honey, peanut butter flavor, pea protein, safflower oil & inulin.

    BlueBiotics Canine Probiotics are free of soy, gluten & dairy. They are also 100% vegetarian.

    **This product DOES contain peanut butter flavor.

    BlueBiology Canine Probiotic contains 2 billion CFU per bottle.

    There are 60 soft chew probiotic treats in each bottle of BlueBiology: Canine Probiotic.

    Each soft chew contains 8kcal - every dog has different daily caloric needs depending on their diet and level of physical activity.

    For best results we recommend one serving daily.
    Serving Recommendations by weight of dog (lbs):

    1 Chew -- Under 25 lbs

    2 Chews -- 25-50 lbs

    3 Chews -- Over 50 lbs

    Yes, those with picky dogs will sprinkle the treat on top of their dog's meal.

    Recommended dosage is based on the weight of your canine.

    1 Chew for dogs Under 25 lbs.

    2 Chews for dogs 25 - 50 lbs.

    3 Chews for dogs over 50 lbs.

    BlueBiology Marine Collagen Powder

    Each bottle contains a scooper. Sometimes this scooper gets buried in transit.

    Collagen Peptides from Wild-Caught Pacific Snapper

    BlueBiology: Marine Sourced Collagen is a type I collagen, with the highest absorption rate.

    We take every precaution to ensure this will never be the case with BlueBiology: Marine Sourced Collagen. Each batch is tested for quality, cleanliness and potency, this product is 100% free of mercury.

    Every person is different, however in studies, marine collagen has been shown to improve overall skin quality in a matter of weeks.

    Unlike many collagen products, BlueBiology: Marine Sourced Collagen is tasteless and odorless.

    Yes, this plays a crucial role in the effectiveness of collagen. When this process is complete the peptides are broken down into smaller particles that absorb better, and have the ability to help heal damaged skin and help reduce joint pain.

    This product is free of shellfish, our formula only contains the highest quality wild-caught red snapper.

    Yes, this product is manufactured in accordance with FDA regulations, in a cGMP certified facility which tests for quality, cleanliness and potency.

    No, our BlueBiology: Marine Sourced Collagen is the purest collagen supplement available, it only contains hydrolyzed wild-caught red snapper.

    Two years, BlueBiology: Marine Sourced Collagen has a longer shelf life than other leading collagen products because it has been freeze dried for maximum viability.

    There are (30) servings in each bottle of BlueBiology: Marine Sourced Collagen.

    (1) scoop per day, which is approximately 11.5 grams.

    No, this is never the case however many customers have reported giving our products to their pets.

    No, this misconception stems from collagen being widely used in the beauty industry, however men need collagen just as much as women and can benefit from it in the same ways

    BlueBiotics: Ultimate Care©

    Our potent 11 strain61 Billion CFU** Proprietary Blend contains: 

    ✓ Lactobacillus Acidophilus

    ✓ Saccharomyces Boulardii

    ✓ Bacillus Coagulans

    ✓ Lactobacillus Bulgaricus  

    ✓ Bifidobacterium Longum

    ✓ Lactobacillus rhamnosus

    ✓ Lactobacillus Salivarius 

    ✓ Lactobacillus Casei

    ✓ Lactobacillus plantarum

    ✓ Bifidobacterium Lactis

    ✓ Bifidobacterium Breve

    Other Ingredients include: Rice Flour, Vegetable Cellulose & Gellan Gum

    There are 60 vegetarian capsules (or 30 servings- 2 capsules per serving) in every bottle of BlueBiotics: Ultimate Care Probiotic.

    Probiotics are supplements formulated with freeze dried microorganisms- often called “good” or “beneficial” bacteria. They are taken to combat the “bad” or “harmful” bacteria that can overcrowd a person’s digestive system from things such as antibiotics, travel, stress or inflammatory foods or alcohol.

    BlueBiotics Ultimate Care Probiotics are free of soy, gluten, tree nuts & dairy. They are also 100% vegetarian.

    There are 61 billion CFU** per serving.

    We recommend taking two capsules daily with the largest meals of the day or at bedtime.

    One capsule of BlueBiotics Ultimate Care per day with food is safe for children ages 6 & up. You should always consult your child's pediatrician or health care provider before adding supplements into your child's diet.

    Store BlueBiotics in a cool, dry, place. Avoid excessive heat (above 78 degrees). We recommend you refrigerate the product to prolong the life of the cultures by up to a year.

    Although BlueBiotics: Ultimate Care is formulated to lessen bloating, yes, some people report gas and/or bloating when they first start taking probiotics.

    Gas is a bi-product of rapidly changing gut microbiota (gut bacteria). This temporary side-effect should clear up within the first week.

    BlueBiology Turmeric Curcumin

    BlueBiology Turmeric Curcumin contains key curcuminoids found in turmeric, and Bioperine® - an extract of peperine patented for its ability to enhance the absorption of turmeric curcumin and various nutrients.

    Turmeric Curcumin is a naturally-occurring source of essential nutrients found in high concentrations in the bright yellow turmeric plant. Turmeric has been used for medicinal purposes for over 2,000 years. However, only recently have scientists been able to extract the pure curcumin itself. It is effective as an anti-inflammatory for joint pain and is now being studied for its ability to repair damaged livers, kidneys, and prevent cognitive decline due to aging.

    Turmeric curcumin contains bio-active compounds, a natural anti-inflammatory compound that increases antioxidant effects. It also boosts brain function, lowers risks of heart disease, it also helps prevent Alzheimer’s disease, helps lessen the pain of arthritis, fight depression and helps fight aging. *

    We recommend taking 2 capsules per day 20-30 minutes before a meal with an 8 fluid-ounce glass of water.

    As with many other supplements, you may not see results immediately and it is encouraged that you allow it up to 6 weeks before you expect to see a change in your system. However, if you are unhappy with your results we will give you money back if you are within your 90 day period. Please see our return page for more information. If you have any questions we encourage you to contact our customer service with any concerns or questions.

    BlueBiology Turmeric Curcumin is free of soy, gluten and dairy. This product is 100% vegetarian.

    BlueBiology Immune Essentials

    You can take one tablet daily for maximum effect. Alternatively you can use Immune Essentials when you are feeling run down, similar to vitamin C tablets.

    There are 30 capsules in each container.

    One capsule per daily recommended serving.

    Yes, BlueBiology's BlueBiotics, Immune Essentials, Prebiotic Powder, Turmeric and Collagen Powder can all be taken together. BlueBiotics provide more digestive and holistic benefits, while Immune Essentials will focus more on boosting your immune system.

    No, BlueBiology: Immune Essentials are free of stimulants. This product provides natural energy, rather than using harmful stimulants such as caffeine.

    Yes, the probiotic strains found in this product are living, they are also stable at room temperature. The probiotics (microbes) in this product are freeze-dried to ensure survival during delivery. For best results store out of direct sunlight and avoid prolonged exposure to temperatures in excess of 100 degrees Fahrenheit.

    No, these do not need to be refrigerated. Within the capsule, the microbes are freeze-dried to ensure survival during delivery. For best results store out of direct sunlight and avoid prolonged exposure to temperatures in excess of 100 degrees Fahrenheit.

    Yes, BlueBiology: Immune Essentials contains omega-3 powder and organic rice flour, which both act as a powerful prebiotic source.

    Yes, BlueBiology: Immune Essentials is free of gluten, eggs, dairy, corn and other common allergens.

    There are 11 mg of Zinc in each dose of BlueBiology: Immune Essentials.

    Each capsule contains 3 probiotic species, with a total of 90 billion CFU per bottle.

    Ascorbic acid is a type of vitamin C.

    Yes, this helps ensure the probiotics remain alive by protecting them from harmful stomach acid.