High Grade Supplement Distribution, LLC ("us", "we", or "our) operates as BlueBiology. These policies pertain to sales made through BlueBiology.com. We are not liable and will not honor our return policy for products purchased through unauthorized third-party vendors. Returns & subscription purchases made on Amazon must be handled through Amazon customer service.
When shipping back returns please ship to:
1850 Mercer Rd Suite 100
Lexington, KY 40598
We require that all returns have a tracking number for the shipment. Please call in or email us with the tracking number and your order number so we can issue the refund.
HGSD offers a 90-Day Money Back Warranty on all Products purchased through our website only (BlueBiology.com). Products purchased on Amazon.com must be handled by Amazon's customer support. This Warranty comes into effect on the day your Product is shipped from our fulfillment center and expires ninety (90) days thereafter. You will be responsible for any shipping charges incurred in returning any product. We require that all returns have a tracking number. Once the customer has contacted us with the tracking information for the returned item, we will issue a refund. Please note that refunded purchases can take between 7-10 business days to appear on your credit card statement.
This return policy is only valid for orders of 12 or fewer bottles purchased during a single 24 hour period and non-discounted items. Each individual customer is entitled to one return annually. Refunds for returns that exceed these terms will be given at the discretion of our support team.
Items purchased at a discounted rate (including a subscription discount and items purchased during a sale) are not eligible for refunds but if there is a problem with your order on a discounted item, we will evaluate this on a case by case basis. Please contact our customer service at firstname.lastname@example.org for further assistance with your return.
SUBSCRIPTION POLICY & TERMS
Subscription orders are a convenient option to save money and time reordering your favorite Bluebiology products. By purchasing an order using the "Subscribe & Save" option, you will receive 10% off + FREE shipping on your order today and future orders. By default, your selected products will be delivered every month (every 30 days). Your card will be billed on the same date monthly. You can cancel at any time.
We periodically offer additional discounts on the customer's first subscription purchase, but each subsequent subscription order will be 10% OFF with free shipping.
If you would like to change the frequency with which your subscription sends out your selected products, contact us here or email email@example.com.
Customers must contact customer support to cancel or update their subscription at least 1 business day before the subscription renewal date. Once your subscription order renews, we are unable to cancel or make changes to your order.
Because subscription products are sold at a discounted rate, we do not offer refunds for subscriptions. All discounted item sales are final.
If you have any questions or would like to make changes to your subscription, contact us here or email firstname.lastname@example.org. Changes, updates, or cancellations will go into effect after we've confirmed receipt of your request, typically through email. Please give us at least 1 business day to confirm changes to your subscription and for those changes to go into effect.
By accepting this discount using our subscription service, you are accepting the terms outlined in our subscription policy.
Please contact customer support at email@example.com for further assistance with your return or your subscription during the business hours listed on our contact page. If you contact us after business hours regarding a return or your subscription order, allow us one business day to respond.